021 286 1469

Privacy and Cookie policy

Privacy Policy

We take the privacy of our guests very seriously and have updated our procedures and policy's to ensure that we comply with all South African laws set out in the protection of personal information act as well as the the European Union's General Data Protection Regulations (GDPR). These changes have been made to ensure that we keep our guests information protected at all times. Our updated privacy policy below describes how we collect, use, disclose, transfer and store your information.

By visiting and / or contacting us in one of our offices, through our partners or agents or through our website (or otherwise engaging with us) you acknowledge that we may collect, use and transfer your Personal Information as set out in this Policy.

For the purposes of the Data Protection Legislation, we are deemed to be the "data controller" in respect of any Personal Information that you provide to us in connection with the operation of our business or we otherwise obtain about you. We also may receive your personal information from a third party (one of our offshore partners/agents). In these cases they shall also be a data controller of that information and you should review their own privacy policy for details as to how they handle your Personal Information.

What Data we collect:

The types of personal data we collect from you or third parties depend on the circumstances and transaction type that relates directly to the type of service or product we are to provide the individual or group. Some (but not limited to all) of the types of personal data we may collect are listed below:

What do we use your Personal Data for?

We will only use your Personal Information in order to:

(a) supply the products and/or services you have requested and correspond with you in relation to their provision.

(b) provide support to you in respect of these services

(c) improve our website and services

(d) comply with our own legal obligations

(e) perform internal business processes

We do not use any of the information provided when you book a stay at our hostel for marketing purposes!

How long do we keep you Personal Data for?

We will only keep your data for as long as legally required.

Accessing/Limiting/Correcting/Updating your Personal Data

You may request to obtain your personal data, limit the use of the data, correct, update or amend your personal data. To make a request or obtain your personal data please contact [email protected]

Withdrawing Consent

Please note that it is obligatory for us to process your personal information for the purpose of providing the products and services that we provide to you.

If you gave us consent to send you offers by subscribing to our "In the Loop" mailing list, you can remove that consent at any time. An unsubscribe link is included in each email we send. Seeing as we rarely send out emails to our mailing list, it could be faster for you to unsubscribe by emailing us at [email protected]

Changes to Privacy Statement

Our Privacy Statement may change from time to time in accordance with changes and updates to laws and regulations and such variations may be applicable to you.

Cookie policy

To make this site work properly, we may place small data files called cookies on your device. Pretty much all websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

Examples of how we might use/have used cookies include:

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.